How do I send large files to support?

There are times when you will be asked to send log files with your support request. These can sometimes exceed the maximum allows limited imposed by the support platform (Zendesk). When this happens, you can send the files using the "Wetransfer" service (https://www.wetransfer.com) . When you send via this service, ensure you set the option to send as a link (see below), then include the link address in the support ticket.